Confirmed Service Customer
You were able to change the oil and air filter quickly. However, I have a sensor going off and you said you needed to keep it for three weeks. Three weeks!!! This is the same problem that I brought into you last spring for…park assist needs service…and you had it for three weeks then. To make an appointment and then you keep it that long is ridiculous.
Karla G.
SUN LAKES,
AZ
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. At our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about your particular situation.
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Joe Stenz has been my advisor for years and the quality of service I receive every time is nothing less than amazing. Thank you!
Confirmed Service Customer
The day turned out wonderful. I came in expecting a long drawn out process but everything went smooth and efficient. I only have one auto so I needed ...
Confirmed Service Customer
Made my appointment 1 month in advance. After bringing in my vehicle, it wasn’t looked at until fifth day. Way, way too long!!!
Confirmed Service Customer
I’ve had 2 experiences. The first was early March. I showed up for my appointment at 3pm only to find out the oil change would take 2-2.5 hrs. I could...