Confirmed Service Customer
Arrived at 10 for a 10:20 appt. Gave service attendant a slip w instructions on it. NO tire rotation because of tires being new, change cabin air filter and lube oil filter. At 12:30 finally went to check to see where my car was. Attendant called and talked to my service advisor. At that time, still needed to have oil changed. He finally came to visit w me in lobby area. Came back at 1:00 saying car was done. He said they had rotated tires (unnecessary) and changed oil. I asked about air filter and warning message. He said he had not seen message. He went back out to my car…..saw message…..took car back into shop……took pictures of cabin air filter and fuel filter…..said air filter needed to be changed so proceeded to do that. Finally was able to check out somewhere between 1:30 and 2:00 pm…….insane in my opinion!!
Stephanie W.
FOUNTAIN HLS,
AZ
Business Response
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