Confirmed Service Customer
I brought my vehicle in for an oil change and tire rotation at your lube express service area. Upon arrival i was greeted promptly by Jackson Miles. He did an excellent job of getting my vehicle all checked in and explaining the process, 10 stars for him. Unfortunately it was your service tech Dylan Russell that sent the entire experience to the dump. Upon receiving my truck back from service I went directly home and looked underneath as I could see a small trail of oil behind me as I pulled in my driveway that is at an incline. Once I inspected there was oil ALL Over the entire undercarriage. I looked for a source and found the when Dylan pulled the oil pan drain plug he decided to leave my skid plate in place allowing for nearly half a quart of used oil to pool on the top side of this skid plate. Needless to say I now had quite the mess on my hands that I hand to cleanup. And to think all he had to do was loosen a few bolts and lower the skid plate and this would have been avoided. But instead that large amount of used oil just sprayed everywhere as I drove the truck home, thanks Dylan I really appreciate your laziness.
Chris H.
CHANDLER,
AZ
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (866) 634-5693 to discuss your concerns, as your satisfaction is of utmost importance to us.
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