The service and professionalism is 5-Star all the way. Absolutely top notch. The reason for the 4-star rating is simply because the issue with the vehicle was not resolved. Once it is resolved, a 5-Star rating will result.
Thank you very much for taking your time to share with all of us this review. While I am very happy to read your positive comments, I would like to extend my sincere apologies for the inconveniences you had during your visit. I do want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences to our customers in the future.
Thank you for adding very generous remarks of the positive sides of your visit with us and mentioning the services that made your visit more enjoyable. .
Sincerely Henry Brown Service