1093 Reviews Found
Confirmed Service Customer
I made an appointment for an oil change that has to be made several weeks in advance. When I arrived at the dealership, I was directed to the "quick lube" area. There was nothing quick about my experience. I waited for 2 hours for my oil change. I would expect to wait a bit if I didn't have an appointment. My truck sat in a parking area for over an hour before it was even brought into the garage to start the oil change. If you weren't going to start the work until an hour after I arrived, then make my appointment later and don't waste my time making me sit in the waiting room. I've had ALL service ever completed done at this dealership. If I have to wait this long for an oil change again, I'll find a new place to service my vehicle.
Ryan G.
GILBERT
![2015 GMC Sierra 1500 3GTU2VEC6FG118232](https://inv.assets.ansira.net/evox/color_0640_032/10182/10182_cc0640_032_9V5.jpg)
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
Was this review helpful?
Confirmed Service Customer
Technician left oil cap off laying under the hood
Rob B.
GILBERT
![2021 Chevrolet Tahoe 1GNSKPKD8MR307209](https://inv.assets.ansira.net/evox/color_0640_032/14455/14455_cc0640_032_9V5.jpg)
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
Was this review helpful?
![2020 Buick Enclave 5GAEVBKW8LJ183460](https://inv.assets.ansira.net/evox/color_0640_032/13954/13954_cc0640_032_G1W.jpg)
Was this review helpful?
Confirmed Service Customer
To be honest this is my first good experience at your dealership which is not at all what I expected.
Dale L.
GILBERT
![2023 GMC Canyon 1GTP6FEK9P1131197](https://api.sincrod.com/social/1.0/image/caravatar.png)
Was this review helpful?
Confirmed Service Customer
Mike and the rest of the team at Henry Brown exceeded all of my expectations! Another dealer (Earnhardt) had put me in the middle of a dispute between themselves, a Firestone retailer and an out of state GMC dealer over tires purchased from the retailer (who would not replace the tires under warranty until Earnhardt fixed an overtorquing issue and corrected any potential rotor and lug issues) and the out of state GMC dealer and a brake job Earnhardt had performed. Earnhardt made it clear it was my problem and offered no solution through them even after I made it clear I would take responsibility for warranty costs involved with your replacement. Mike saw through the situation and was able to propose a solution with the approval of his supervisor. After Henry Brown's technician diagnosed all of the issues and fixed an issue with the brakes, Mike was able to engage the Parts Manager to contact Bridgestone, who approved a warranty claim for the tire replacement. The issues were solved thanks to Mike's commitment to customer satisfaction and that of the Henry Brown team. I am very grateful.
Jim W.
GILBERT
![2018 GMC Sierra 1500 3GTU2PEJ3JG191240](https://inv.assets.ansira.net/evox/color_0640_032/12345/12345_cc0640_032_9V5.jpg)
Was this review helpful?
![2023 Buick Enclave 5GAERDKW3PJ179094](https://inv.assets.ansira.net/evox/color_0640_032/51119/51119_cc0640_032_G1W.jpg)
Was this review helpful?
Confirmed Service Customer
Terrible customer service, did not properly inflate tire pressures. Not sure if fluids were topped off. Rushed me
Richard S.
GILBERT
![2023 GMC Sierra 1500 3GTUUCED8PG259666](https://api.sincrod.com/social/1.0/image/caravatar.png)
Was this review helpful?
Confirmed Service Customer
Service was excellent. Techs very very polite and professional. Very knowledgeable and focused
Brad R.
PHOENIX
![2017 GMC Sierra 1500 3GTU2MEC2HG118421](https://inv.assets.ansira.net/evox/color_0640_032/11420/11420_cc0640_032_9V5.jpg)
Was this review helpful?
![2024 GMC Sierra 2500 HD 1GT49XEY5RF337126](https://api.sincrod.com/social/1.0/image/caravatar.png)
Was this review helpful?
Confirmed Sales Customer
Salesman did there best to accommodate what we were looking for in a deal for the purchased in a new truck. Purchased wasn't the best offer we received. But was very close and they were very professional. Would have given 5 stars but when we received the truck. The final detail was not very good. Still had dirt streaks down the sides and tailgate.
Paul T.
MESA
![2023 GMC Sierra 1500 3GTUUDEL4PG336000](https://api.sincrod.com/social/1.0/image/caravatar.png)
Was this review helpful?
Confirmed Service Customer
The staff are always polite and helpful. Our service advisor Blain is always helpful and asks about any concerns we may have regarding our vehicles.
Richard B.
MESA
![2017 Buick LaCrosse 1G4ZR5SS7HU188279](https://inv.assets.ansira.net/evox/color_0640_032/11492/11492_cc0640_032_G1E.jpg)
Was this review helpful?
![2016 GMC Canyon 1GTG5CE36G1360074](https://inv.assets.ansira.net/evox/color_0640_032/10582/10582_cc0640_032_9V5.jpg)
Was this review helpful?
![2023 GMC Canyon 1GTP6DEK5P1129385](https://api.sincrod.com/social/1.0/image/caravatar.png)
Was this review helpful?
Confirmed Sales Customer
Ben Brown got right back to us when wanting to set up an appointment, I really appreciated his quick response and Sherwood was great to work with, it was a smooth transaction. We will return for our next purchase when ready. We love our 2024 Canyon Mid Size Elevation Truck. Thank you GMC and Henry Brown>
Michel F.
MESA
![2024 GMC Canyon 1GTP6BEK0R1108418](https://api.sincrod.com/social/1.0/image/caravatar.png)
Was this review helpful?
Confirmed Service Customer
It was horrible 😢. It took 5 weeks to get an appointment and I took it in and they gave me a rental car and I was on my way. 3 days later I called to see if it was done and they laughed at me and said didn't they tell you when you made the appointment that it would take 4 to 6 weeks and I said no . Or why would I be calling to see if it was done . She told me they only have 3 desiel techs and that's how long it takes. I'm sorry but the truck was there for a service and some electrical issues. It didn't even need a diesel tech. So I told them just do the service and I will just deal with the other issues.
Karla M.
GILBERT
![2023 GMC Sierra 3500HD 1GT49WEY5PF128525](https://inv.assets.ansira.net/evox/color_0640_032/51308/51308_cc0640_032_G1W.jpg)
Was this review helpful?
![2015 GMC Terrain 2GKALMEK3F6373065](https://inv.assets.ansira.net/evox/color_0640_032/9760/9760_cc0640_032_G1M.jpg)
Was this review helpful?
Confirmed Service Customer
I had a warranty item go out on my vehicle. My vehicle was completed efficiently.
Londa W.
Globe
![2020 GMC Yukon XL 1GKS2JKC7LR159523](https://inv.assets.ansira.net/evox/color_0640_032/13818/13818_cc0640_032_G1E.jpg)
Was this review helpful?
![2024 GMC Sierra 2500 HD 1GT49XEY1RF364520](https://api.sincrod.com/social/1.0/image/caravatar.png)
Was this review helpful?
Confirmed Service Customer
Made my appointment 1 month in advance. After bringing in my vehicle, it wasn’t looked at until fifth day. Way, way too long!!!
Lawrence M.
MARICOPA
![2017 GMC Acadia 1GKKNPLS3HZ300790](https://inv.assets.ansira.net/evox/color_0640_032/11322/11322_cc0640_032_G1E.jpg)
Was this review helpful?
Confirmed Service Customer
Joe Stenz is very professional and does a very good job communicating with you. I appreciate the level of service that Joe and the team at Henry Brown give me.
Marcus M.
GILBERT
![2016 Chevrolet Silverado 1500 3GCUKRECXGG279773](https://inv.assets.ansira.net/evox/color_0640_032/10828/10828_cc0640_032_9V5.jpg)