1104 Reviews Found
Confirmed Service Customer
Schedule appointment went as plannef . I was given an estimate how long work would take and they were good on their word .
Dennis B.
MESA
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Confirmed Service Customer
You are never on time. Never. A simple oil change takes 2+ hours. Happens every time
Justin C.
GILBERT
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Confirmed Service Customer
On time. Arranged a ride in a timely manner
Glenn K.
SAN TAN VALLEY
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Confirmed Service Customer
I had an oil change appointment and dropped my Buick off at 11:20 and was told it would be two hours. I told the advisor I would wait there. Three hours and twenty minutes later it was done and there was two other customers in the waiting room that were in there over three hours also. You may want to spread out your appointments slots a bit. Other than that the oil change service looked to be fine.
Leonard S.
QUEEN CREEK
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Confirmed Service Customer
Shane provided excellent customer service. I dropped my car off. I received a call when service was complete. Shane sent me to Transportation to schedule an Uber home, I was picked up promptly when my vehicle was ready. I was sent to the cashier where I was able to use points overall great experience. Although this was my second attempt at having this work done where I was sent to the other building. Shane made up for the inconvenience.
Marci M.
GILBERT
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Confirmed Service Customer
I take my vehicle to Henry Brown for my oil changes because I trust them. In the past the Jiffy Lube type places have made mistakes when doing work on my vehicles. I might pay a little extra for the services, but the piece of mind of knowing it is done right is worth it.
Michael F.
GILBERT
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Confirmed Service Customer
Fast, prompt service and accurate repairs. The service writer kept me updated throughout the day. Because he knew I was going to be without transportation, he pushed and got my truck repaired the same day.
Donald A.
CHANDLER
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Confirmed Service Customer
I had an appointment at 8:40. When I arrived, I was told that it would take an hour and a half to two hours. I asked why it would take that long if I had an appointment? I was told that they were overbooked. After 90 minutes my car was still sitting there and had not been taken back. I told Jackson that I was about to lose it and he was kind enough to talk to a manager. Long story short I didn’t leave the dealership until after 11am. That is absolutely ridiculous when had an appointment scheduled for 840. I will say, that Jackson was extremely professional, and kind. He was the only good part of the entire experience.
Kristin T.
GILBERT
Business Response
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
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Confirmed Service Customer
Scott is a great service advisor and is always responsive and communicates well. Only issue we had at pick up was they couldn’t find our car so we had to wait while it was located. Aside from that everything was great.
Michelle B.
GILBERT
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Confirmed Sales Customer
Dwayne Champion was very professional, knowledgeable, courteous, helpful and patient during our truck buying experience, start to finish.
Robert C.
GILBERT
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Confirmed Service Customer
Allowed us to come on Sunday to pick up since we live so far away.
Ronald C.
PEORIA