My husband and I were only coming for car maintenance for our 2011 Enclave, but were drawn to the show room where we met Dwayne Champion. Dwayne was very accommodating to our needs and long story short we ended up buying another Enclave. Our experience with Henry Brown will always have us coming back!!
Darren, thank you for bringing this unfortunate experience to our attention. We value your feedback. We work hard to be in line with other service centers and will continue to research our local diesel shops.
as I have done business with hennery brown for years ,they are people you can trust ,,as a man of 84 years I have many examples with auto dealers , joey and deweigt in sales are the best , which I have bought cars as sales people for years
A simple oil change resulted in having to take a trip back to the dealership to complete the job - an 80 minute round trip for me. Oil length gauge was not reset and sticker for next change had random numbers on it. This was my first visit to HB for service. HOWEVER, return back to dealership gave me EXCELLENT service by service manager for which I am thankful. Thank you, my faith is restored so I will definitely come back.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Thank you for your restored faith in our service department.
Blaine was great, service was prompt. I had scheduled a valet ride home, the driver made me wait until he was finished eating his doughnut and coffee until we left, going to the dealer is never fun for anything, when I have things scheduled to make it go smooth and this happens it’s very frustrating.
Blaine is always so professional & puts me in a loaner vehicle while mine receives maintenance. He kept in constant communication with me about the status & stayed late so I could pick it up. The people who brought around my vehicle were very knowledgeable and taught me new things about the features & made sure everything was fixed before I left. I highly recommend HB, they really are the best in town!